Visitor FAQ

Frequently Asked Questions

Don’t see your question? Contact Kirkland Museum staff at 303.832.8576 or [email protected].

Is Kirkland Museum open to visitors?

Yes! See Plan Your Visit to learn more.

I heard there was a flood?

Kirkland Museum was closed February 15 through August 26, 2021 due to water damage from a burst pipe during the polar vortex that froze much of Denver. A staged restoration brought the Museum back to pre-flood condition with repairs on all three levels of the building. Thankfully, most of the damage was to replaceable building finishes, rather than the artwork. Damage to the Museum was mitigated by the swift response from Kirkland Museum staff, the facilities management team and a restoration contractor. Museum staff immediately moved around 1,000 pieces out of harm’s way, eventually moving more than 4,000. Vance Kirkland’s Historic Studio & Art School Building was completely untouched by the flood.

All three floors of the building required extensive cosmetic repairs including drywall and replacing or refinishing all of the flooring which meant emptying nearly every gallery, except for the Studio.

Any artwork that got wet, even slightly, was taken for evaluation and restoration if needed. Of over 30,000 works currently in the Museum’s collection, only a handful of works on paper suffered permanent damage. Most of the artwork that got wet is back at the Museum and redisplayed.

Are there ways I can engage with the Museum if I am unable to visit?

Yes! There is a lot to experience online from home!

How can I purchase a ticket to visit Kirkland Museum?

Please see our Buy Tickets page. Note that a pre-purchased ticket is not required; walk-ins are welcome.

How will my visit to Kirkland Museum be different due to COVID-19?

The health and safety of our staff, volunteers and visitors is our top priority. We are committed to providing a safe and positive experience, but please be aware exposure to COVID-19 is possible in public places. To help mitigate exposure, we have implemented additional cleaning procedures and encourage visitors to practice social distancing. Contact [email protected] with any questions before your visit.

Kirkland Museum is operated in accordance with guidelines established by the Colorado Department of Public Health and the Environment (CDPHE) and the City and County of Denver. Please stay home if you feel ill. Read the Visitor FAQs below for more details.

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Walk-ins are welcome! Pre-purchased tickets are still available but are no longer required.

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For the safety of all visitors and staff, masks are strongly recommended if you are not vaccinated against COVID-19. Mask requirements may change on short notice based on evolving guidelines established by the Colorado Department of Public Health and the Environment and the City and County of Denver. Please check back before your visit for the most up-to-date information.

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Maintain physical distance of at least 6 feet from anyone not in your party throughout your visit.

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Wash your hands frequently and use the touchless hand sanitizer dispensers provided at the Welcome Desk, Museum Store and in bathrooms.

Also:

  • Visitors must be ages 13 and up.
  • High-touch areas of the Museum, including doors and counters, are sanitized throughout the day. Sneeze guards have been installed at the Welcome Desk and Museum Store. The Museum building, built in 2017, features a state-of-the-art dual-air HVAC system designed to constantly create a mix of outside and inside air. 
  • Due to COVID-19, all water fountains at Kirkland Museum have been turned off. Please plan accordingly. Water bottles must be left in a complimentary locker.
  • We reserve the right to ask anyone not following safety measures to leave the Museum.

Visitors are encouraged to read our Visitor Resources page and bookmark it on your smartphone before coming. Your visit will be as paperless and touchless as possible. In order to lower potential sharing of germs, all Kirkland Museum brochures and gallery guides have been removed. The information in those documents can be accessed online.

If I purchase a ticket online, do I need a printed copy to show when I arrive?

No, a printed online ticket is not required for entry; when you arrive give your name at the Welcome Desk to be checked in. Tickets are also available for purchase on site.

Can I use the paper comp tickets I received with my membership/as a gift?

Paper comp tickets are accepted for admission and do not require a pre-reserved ticket online. Please show your comp admission ticket at the Welcome Desk upon arrival.

Can children visit the Museum?

Visitors ages 13 to 18 are welcome if accompanied by an adult chaperone at all times. Due to the fragile nature of the collections and the popular but vulnerable salon style in which they are displayed, children under the age of 13 are not permitted in the galleries. We apologize for any inconvenience.

How do I arrange for a group to visit the Museum?

We plan to relaunch our group visits program soon. Please check back for updates regarding group admission.

What types of tours do you offer?

All tours have been suspended until further notice. Tools to help you with a self-guided visit are available on the Visitor Resources page. 

Where is the most accessible visitor parking?

Accessible paid parking is located on the west side of the Museum. The parking lot is accessible from the alley between Bannock and Cherokee Street. Two designated handicap spaces are located adjacent to the Museum entrance on the parking lot side of the building. Additionally, there is metered parking on Bannock St. and 12th Ave.

Is the Museum wheelchair accessible?

Yes, all public areas of the Museum are wheelchair accessible. Transport wheelchairs, a self-propelled wheelchair and a walker are available for use on site on a first come, first served basis. Please inquire with the Welcome Desk staff upon your arrival to request their use. Reservations are not accepted. Wheelchairs and walkers will be sanitized before and after use.

Do you ever offer free admission?

Although Kirkland Museum does not receive SCFD funding and therefore does not participate in SCFD free days, we do usually participate in certain events such as Night at the Museums (November) that offer free admission on specific dates. Please see our Events page or social media pages (Facebook and Instagram) for more information and updates. Another great option is to become a member and receive free admission for an entire year. Memberships start at $45.

Is there an audio guide?

No, we do not currently offer an audio guide. Visitors are encouraged to read our Visitor Resources page and bookmark it on your smartphone before coming. Printed gallery guides, wallboards and object labels will also provide information in the galleries.

Do you offer reciprocal admission with the Denver Art Museum or any other museums?

No. We do not participate in any reciprocal programs at this time.

Can I touch any of the objects?

No, in an effort to preserve the collection, touching of the artwork and objects is strictly prohibited.

Is there visitor seating?

Yes. Please take care to sit only on benches clearly marked “Visitor Seating,” stationed throughout the galleries. Lightweight, easy-to-carry folding stools are also available.

Is photography allowed?

Photography is permitted—without flash—for personal use only. Selfie-sticks, tripods and monopods are not allowed. For commercial use or publication, please call the Museum at 303.832.8576 to inquire about our policies.

Will I need to check my bag or coat?

To help us protect the collection, we ask that visitors leave coats, umbrellas, water bottles, oversized bags and backpacks in our complimentary lockers. Lockers keys may be checked out at the Welcome Desk with valid ID.

Can I bring food or drink into the galleries?

No food or drink is allowed in the galleries, including open water containers. Due to COVID-19, all water fountains at Kirkland Museum have been turned off. Please plan accordingly. Water bottles must be left in a complimentary locker.

Are pets or emotional support animals permitted in the galleries?

No. Pets and emotional support animals are not allowed under any circumstances. Service animals are welcome in the Museum.

Is sketching permitted in the galleries?

Yes. Sketch pads are limited to 11”x17” and smaller. Color media such as colored pencils, markers, paint and pastels are not permitted.

Do you have a café or restaurant?

No. There are several cafés and eateries within close walking distance. Welcome Desk staff are happy to make a recommendation during your visit.

Do you offer any educational programs?

Yes, though most of our programming has been shifted online due to COVID-19. To stay up to date on programming, please join our mailing list online here.