Frequently Asked Questions
Why did Kirkland Museum close again?
Kirkland Museum is temporarily closed to the public due to damage from a burst water valve during February’s polar vortex that froze much of Denver. The closure is anticipated to last into May, though a firm date is yet to be set.
Damage to the Museum was mitigated by the swift response from Kirkland Museum staff, the facilities management team and a restoration contractor. A staged restoration is in process and repairs are underway. Most of the damage is to the building, although some art restoration will be necessary.
Are there ways I can engage with the Museum if I am unable to visit?
Yes! There is a lot to experience online from home!
How can I reserve a timed ticket to visit Kirkland Museum?
For the time being, Kirkland Museum is closed and all ticket puchases are on hold. Please check back for updates.
How will my visit to Kirkland Museum be different due to COVID-19?
We have implemented new ticketing and visitation processes, but the heart of the experience will continue to be our beautiful collection and a chance to appreciate beauty and good design. By reserving a ticket/tickets to Kirkland Museum, you agree to follow these protocols for your own safety and the safety of others:
Capacity is limited to 4 parties entering each 15-minute time slot. Groups of more than 4 persons are not permitted.
All visitors are required to wear a mask or face covering that covers your nose and mouth, as mandated by the State of Colorado and City and County of Denver.
Maintain physical distance of at least 6 feet from anyone not in your party throughout your visit.
Wash your hands frequently and use the touchless hand sanitizer dispensers provided at the Welcome Desk, Museum Store and in bathrooms.
All visitors must enter Kirkland Museum through the Bannock Street entrance. The west door facing the parking lot is for exiting only. Follow the one-way path through the galleries and observe all orange signage during your visit.
- Visitors must be ages 13 and up.
- High-touch areas of the Museum, including doors and counters, are sanitized hourly throughout the day. Sneeze guards have been installed at the Welcome Desk and Museum Store. The Museum building, built in 2017, features a state-of-the-art dual-air HVAC system designed to constantly create a mix of outside and inside air.
- Ask at the Welcome Desk to use a complimentary locker or handheld stool. These will be checked out at the Desk. Lockers and locker keys will be sanitized before and after use.
- Due to COVID-19, all water fountains at Kirkland Museum have been turned off. Please plan accordingly. Water bottles must be left in a complimentary locker.
- We reserve the right to ask anyone not following safety measures to leave the Museum.
Visitors are encouraged to read our Visitor Resources page and bookmark it on your smartphone before coming. Your visit will be as paperless and touchless as possible. In order to lower potential sharing of germs, all Kirkland Museum brochures and gallery guides have been removed. The information in those documents can be accessed online.
Do I need a printed ticket to show when I arrive?
No, a printed ticket is not required for entry, but visitors MUST have pre-reserved a timed ticket before arriving at the Museum. Tickets will not be sold onsite. Your visit should be paperless; when you arrive at your reserved time, give your name at the Welcome Desk to be checked in.
Can I use the paper comp tickets I received with my membership/as a gift?
Paper comp tickets will not be accepted without having a pre-reserved timed ticket. In order to redeem a comp ticket, please call 303.832.8576 x201 to reserve your timed entry and receive instructions.
Can children visit the Museum?
Visitors ages 13 to 18 are welcome if accompanied by an adult chaperone at all times. Due to the fragile nature of the collections and the popular but vulnerable salon style in which they are displayed, children under the age of 13 are not permitted in the galleries. We apologize for any inconvenience.
How do I arrange for a group to visit the Museum?
All group visits have been suspended until further notice.
What types of tours do you offer?
All tours have been suspended until further notice. Tools to help you with a self-guided visit are available on the Visitor Resources page.
Where is the most accessible visitor parking?
Accessible paid parking is located on the west side of the Museum. The parking lot is accessible from the alley between Bannock and Cherokee Street. Two designated handicap spaces are located adjacent to the Museum entrance on the parking lot side of the building. Additionally, there is metered parking on Bannock St. and 12th Ave.
Is the Museum wheelchair accessible?
Yes, all public areas of the Museum are wheelchair accessible. Transport wheelchairs, a self-propelled wheelchair and a walker are available for use on site on a first come, first served basis. Please inquire with the Welcome Desk staff upon your arrival to request their use. Reservations are not accepted. Wheelchairs and walkers will be sanitized before and after use.
Do you ever offer free admission?
Kirkland Museum will not be participating in any 2020 free days due to COVID-19. Although Kirkland Museum does not receive SCFD funding and therefore does not participate in SCFD free days, we do usually participate in certain events such as Night at the Museums (November) that offer free admission on specific dates. Please see our Events page or social media pages (Facebook and Instagram) for more information and updates. Another great option is to become a member and receive free admission for an entire year. Memberships start at $45.
Is there an audio guide?
No, we do not currently offer an audio guide. Visitors are encouraged to read our Visitor Resources page and bookmark it on your smartphone before coming. Your visit will be as paperless and touchless as possible. In order to lower potential sharing of germs, all Kirkland Museum brochures and gallery guides have been removed. The information in those documents can be accessed on our Visitor Resources page. Wallboards and object labels will also provide information in the galleries.
Do you offer reciprocal admission with the Denver Art Museum or any other museums?
No. We do not participate in any reciprocal programs at this time.
Can I touch any of the objects?
No, in an effort to preserve the collection, touching of the artwork and objects is strictly prohibited.
Is there visitor seating?
Yes. Please take care to sit only on benches clearly marked “Visitor Seating,” stationed throughout the galleries. Lightweight, easy-to-carry folding stools are also available upon request. Please inquire at the Welcome Desk. Stools will be sanitized before and after each use.
Is photography allowed?
Photography is permitted—without flash—for personal use only. Selfie-sticks, tripods and monopods are not allowed. For commercial use or publication, please call the Museum at 303.832.8576 to inquire about our policies.
Will I need to check my bag or coat?
To help us protect the collection, we ask that visitors leave coats, umbrellas, water bottles, oversized bags and backpacks in our complimentary lockers. Lockers keys may be checked out at the Welcome Desk with valid ID.
Can I bring food or drink into the galleries?
No food or drink is allowed in the galleries, including open water containers. Due to COVID-19, all water fountains at Kirkland Museum have been turned off. Please plan accordingly. Water bottles must be left in a complimentary locker.
Are pets or emotional support animals permitted in the galleries?
No. Pets and emotional support animals are not allowed under any circumstances. Service animals are welcome in the Museum.
Is sketching permitted in the galleries?
Yes. Sketch pads are limited to 11”x17” and smaller. Color media such as colored pencils, markers, paint and pastels are not permitted.
Do you have a café or restaurant?
No. There are several cafés and eateries within close walking distance. Welcome Desk staff are happy to make a recommendation during your visit.